Organisational Culture at the Heart of QCS

Culture is also at the heart of the QCS Survey data which is organised around four ‘Pillars of Culture’, namely: Empathy, Engagement, Clarity of Purpose and Learning.

All effective review and improvement processes are implicitly founded on these pillars and they provide a simple but powerful tool for understanding organisational success.


Giving voice to many people and an opportunity to be heard in the review process.


Involving a wider group than formal leadership in decision-making and thinking about issues in context. Engaging people in solutions-focused professional dialogue.


Coming to a shared view and action plan arising from a process of evidence-based review. Discerning, among many possible improvement actions, which ones have merit and what is possible.


The whole component review process is one in which a group acts to better understand its own reality and possibility. Its purpose is learning.